Frequently asked questions

Studio

  • We’re based in Moorabbin, south-east of Melbourne. You can find us inside CLIK Collective at the following address (by appointment only).

    Unit 79, 15 Cochranes Rd
    Moorabbin VIC 3189

  • Yes, due to the nature of our services, we aren’t bound by location and can work with interstate/international clients.

Services

  • Yes, we’re always open to discussing options for Superfluid to support your business on an ongoing basis. If you’re interested in setting up a retainer, or discussing other ongoing support for you and your team, please send us an email and we’ll set a time to discuss.

Payment

  • We offer two payment types on all invoices:

    • Bank deposit

    • Credit / debit card

  • We’re open to discussing splitting payments into instalments, however this is dependent on the project and will need to be agreed on prior to commencement date.

  • We usually require a deposit before commencing work – this is normally 50% of the project’s full investment figure. Deposits allow us to allocate time and resources to your project.

  • We strive to ensure 100% customer satisfaction and maintain open dialogue throughout all projects.

    • Due to the nature of our services, we generally don’t issue refunds unless we have completely underdelivered on what was included in your quote.

    • We may however issue a partial refund or credit towards future projects at our discretion.